Politica de rambursare
At bioherbalplus.com, we are committed to providing you with products that help temporarily relieve your discomfort and improve your quality of life. We believe in the effectiveness of our products, which is why we offer a 60-day, no-questions-asked guarantee.
Returns, Refunds, and Exchange Policies and Common Questions:
WHERE CAN WE REACH YOU?
Our customer support team is always available and will respond within 24 hours. You can reach them at:
Email: info@bioherbalplus.com
To expedite the process, please clearly state your order number, your issue/concern, and the email (and first and last name) you used when making the purchase. We will get back to you within 24 hours.
Please be aware that some companies may pose as BioherbalPlus. If you have ordered items and we can’t locate the order ID in our system, it’s most likely ordered from a company pretending to be BioherbalPlus.
AM I ELIGIBLE TO RETURN THE PRODUCTS?
Yes, you are eligible to return your products within the 60-day period covered by our money-back guarantee. If you ordered a subscription product, you are eligible to return the products within 30 days of the billing date. Please follow the instructions below:
- Email our support at info@bioherbalplus.com
- Follow the instructions provided by our support specialist
- Once your request is approved, you will receive a confirmation email with shipping guidelines
Opened & unopened products are eligible for a return.
WHAT ITEMS ARE NON-REFUNDABLE?
Our 100% 60-day money-back guarantee policy provides you with a risk-free experience. If, after using our products, you find them unsatisfactory and ineffective, we will promptly refund the full amount you paid.
For subscription products, we offer a 30-day money-back guarantee. If after using your subscription product you find it unsatisfactory and ineffective, we will promptly refund the full amount you paid within 30 days of the billing date.
I RECEIVED A DAMAGED ITEM. WHAT SHOULD I DO?
If the purchased product is damaged, please reach out to us via email within 7 days after the delivery date. Provide a brief description and a video/picture of the damaged product. We will immediately issue a replacement. To expedite the process, please follow this format:
Subject line: Damaged or Defective product
- Order No.:
- Full name:
- Description and photo or preferably a video of the defective product
- Contact email address:
MY PRODUCT WAS LOST IN TRANSIT OR STOLEN.
If you have purchased Porch Pirate Protection to cover theft and products lost during transit, we will immediately issue a replacement. Please use this format when emailing us:
Subject line: Stolen, lost in transit order with porch pirate protection
- Order No.:
- Full name:
- Contact email address:
Our customer support team will immediately initiate a replacement for you.
MY ORDER WAS LOST IN TRANSIT/STOLEN, AND I DID NOT PURCHASE PORCH PIRATE PROTECTION:
We advise you to contact your local post/carrier and report the incident. We cannot guarantee a full refund or replacement for lost or stolen items without Porch Pirate Protection.
MY ORDER IS TO BE SHIPPED TO AN ADDRESS OUTSIDE THE OFFERED COUNTRY-SPECIFIC STORES. DO YOU SHIP WORLDWIDE?
You may order from our available stores; however, we cannot guarantee delivery or that you won’t be required to pay customs fees.
HOW DO I SHIP BACK THE ITEMS?
For instructions on returning the products, please refer to the email you receive after placing the return request.
Note: Customers are responsible for shipping returns back. We do not provide return labels. Please do not return the product without prior consultation with our team.
WHAT ARE MY REFUND OPTIONS?
The following refund options are supported:
- Refund to the original payment method
- In the case of cash-on-delivery (COD) orders, refunds will be issued to the provided IBAN.
- Refund to store credit (if applicable)
HOW SOON WILL I GET MY REFUND?
As soon as we receive and inspect the returned product, we will send you an email regarding the approval or rejection of your refund request. Items must be in good working condition, and all manuals and accessories must be included.
LATE OR MISSING REFUNDS
If you have not yet received a refund, please follow these steps:
- Double-check your bank account.
- Contact your credit card company, as it may take some time before the refund is officially posted.
- Contact your bank; there is often a processing period before the refund is posted.
If you’ve completed these steps and still haven’t received your refund, please contact us at info@bioherbalplus.com.
WE RESERVE THE RIGHT TO MODIFY THIS RETURN POLICY AT ANY TIME.
Thank you for choosing BioherbalPlus. We appreciate your business and look forward to helping you improve your quality of life.
Have questions?
Don’t hesitate to email us at info@bioherbalplus.com. We are here to help :-)